QUALITY MANAGEMENT

139.02.4 QUALITY CONTROL SYSTEM
South African Civil Aviation Technical Standards / SA-CATS-AH Aerodromes and Heliports / 139.02.4 QUALITY CONTROL SYSTEM

1. Minimum standards for a quality control system
(1) The quality control system referred to in CAR 139.02.4(2), must include
(a) A clear definition of the level of quality the aerodrome operator intends to achieve;
(b) a procedure that sets out the level and frequency of the internal reviews;Non Conformance
(c) a procedure to record the findings and communicate them to management; on Conformance
(d) A list of responsible persons;
(e) procedures by which other quality indicators such as facility malfunction reports, incidents, occurrences, complaints and defects are brought into the quality control system; on conformance
(f) Procedures for management analysis and overview; on conformance
(g) Procedures for rectifying any deficiencies which may be found; and Non Conformance
(h) Procedures for documenting the complete review process from the inspection to the satisfactory management review so that this is available to the commissioner during a safety inspection and audit. on conformance
(2) Measures must be taken to ensure that the system is understood, implemented and complied with at all levels.
(3) The quality control system must be documented in the Operations Manual referred to in CAR 139.02.3.

The following Quality Control Documents form part of a typical Airport Operations Manual. Security Department:-Quality Management & Asset control.
Safety compliance Audits
Safety Dept. Airside Inspections
Runway Inspections
Monitoring & Handling of Dangerous Goods
Friction Testing
Fire Prevention Inspections and Patrols
Monitoring and control of fire extinguishing mediums
Car Rental Inspection form
Inspection list for Visual Ground Aids
Operations Inspection Airside
Operations Inspections Airside Standard Operating Procedures
Operations Inspection – Terminal Standard Operating Procedures
Operations Inspection – Landside Standard Operating Procedures
Airfield Lighting Weekly Inspections
M  Environmental Inspection
Retail Inspection ( Forex and Banking Quality)
Retail Quality Inspection Form
Food & Beverage Quality Inspection Form
IATA Level C Benchmarks

Quality management principles
To lead and operate an Organization successfully, it is necessary to direct and control it in a systematic and transparent manner. Success can result from implementing and maintaining a Management System that is designed to Continually Improve performance while addressing the needs of all interested parties. Managing an organization encompasses Quality Management amongst other management disciplines.

ISO 9000 and ISO 14000 - in brief
The ISO 9000 and ISO 14000 families are among ISO's most widely known standards ever. ISO 9000 and ISO 14000 standards are implemented by some 760 900 organizations in 154 countries. ISO 9000 has become an international reference for quality management requirements in business-to-business dealings, and ISO 14000 is well on the way to achieving as much, if not more, in enabling organizations to meet their environmental challenges.

See : www.iso.ch

The ISO 9000 family is primarily concerned with quality management. This means what the organization does to fulfil:
-the customer's quality requirements, and
-applicable regulatory requirements, while aiming to
-enhance customer satisfaction, and
-achieve continual improvement of its performance in pursuit of these objectives.

The ISO 14000 family is primarily concerned with environmental management. This means what the organization does to:
- minimize harmful effects on the environment caused by its activities, and to
- achieve continual improvement of its environmental performance.

The vast majority of ISO standards are highly specific to a particular product, material, or process. However, the standards that have earned the ISO 9000 and ISO 14000 families a worldwide reputation are known as generic management system standards

Generic means that the same standards can be applied:
- to any organization, large or small, whatever its product
-including whether its "product" is actually a service,
-in any sector of activity, and
-whether it is a business enterprise, a public administration, or a government department.

Generic also signifies that no matter what the organization's scope of activity, if it wants to establish a quality management system or an environmental management system, then such a system has a number of essential features for which the relevant standards of the ISO 9000 or ISO 14000 families provide the requirements.

Management system refers to the organization's structure for managing its processes - or activities - that transform inputs of resources into a product or service which meet the organization's objectives, such as satisfying the customer's quality requirements, complying to regulations, or meeting environmental objectives.

Airport Operations